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Retail Food Group
Company typePublic
ASX: RFG
Industry
Founded1989
HeadquartersRobina, Queensland
Number of locations
1150 (Australia and New Zealand)
Key people
  • Matthew Marshall (CEO)[1]
  • Peter George (Non-Executive Chairman)[2]
Websiterfg.com.au

Retail Food Group Limited, often abbreviated as RFG, is an ASX-listed company and Australian franchisor based in Robina, Queensland and operates locations in Australia and New Zealand. It owns numerous companies including Gloria Jean's Coffees, Brumby's Bakeries, Donut King, Di Bella Coffee, The Coffee Guy, Café2U, Pizza Capers and Crust Pizza.[3]

History

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Established in 1989,[4] Retail Food Group was incorporated in 2003[5] to act as a holding company for several fast-growing brand systems. The company roasts and supplies coffee to its network.

In April 2010, Retail Food Group purchased the franchising rights and intellectual property for Queensland-based pie chain Big Dad's Pies.[6]

In February 2011, Retail Food Group acquired the Australian and New Zealand master franchise license for the Esquires Coffee House.[7]

In 2012, RFG acquired the 118-store Pizza Capers Gourmet Kitchen and the 119-store Crust Pizza chain.[8] In November 2014, RFG acquired The Coffee Guy brand system.[9]

In August 2014, Retail Food Group announced it would purchase La Porchetta's franchising system for $16.3 million. Three months later, RFG pulled out of the deal.[10]

In October 2014, RFG acquired the Gloria Jean's Coffees chain for A$163.5 million.[11]

In November 2023, RFG made an agreement to acquire pie chain Beefy's Pies for A$10 million.[12] In November 2024, RFG acquired the Cibo Espresso coffee chain from Retail Zoo for A$2.7 million.[13]

In February 2025, RFG acquired the Australian master franchise for Firehouse Subs.[14] The same month, RFG announced it would discontinue the Michel's Patisserie brand.[15]

Portfolio

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  • Beefy's Pies has over 11 stores throughout Queensland.[16]
  • Brumby's Bakeries is a chain of Australian and New Zealand retail bakeries that was established in Ashburton, Victoria in 1975.
  • Cibo Espresso[13]
  • Crust Pizza has over 110 stores throughout Australia.[17]
  • Donut King is a franchise system which was founded in 1981 in Sydney and specialises in donuts and coffee.
  • Gloria Jean's Coffees is a franchised coffeehouse company that has opened more than 1,000 coffee houses across 39 markets worldwide, including over 460 stores in Australia.[18]
  • Pizza Capers has over 110 stores throughout Australia.
  • Cafe2U and The Coffee Guy are brand systems that operate under mobile coffee van models.
  • Di Bella Coffee[19]
  • The Coffee Guy[9]
  • Rack 'em Bones BBQ Ribs[20]

Former brands

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Controversy

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A 2017 investigation by the Sydney Morning Herald noted that hundreds of franchisees were left financially devastated after investing in the brands under the RFG umbrella.[24]

In December 2022, the Australian Competition & Consumer Commission won a civil court case against RFG resulting in Michel's Patisserie and Gloria Jean's franchises receiving repayments and debt erasures totalling $10 million as part of a settlement relating to allegedly illegitimate marketing expenses and allegedly being sold loss-making shops.[25]

See also

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References

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  1. ^ "Executive Team". Retail Food Group. Retrieved 21 May 2025.
  2. ^ "Board of Directors". Retail Food Group. Retrieved 21 May 2025.
  3. ^ "Retail Food Group | Shop Ethical! Company profile".
  4. ^ Roth, Martin (8 November 2013). Top Stocks 2014: A Sharebuyer's Guide to Leading Australian Companies. Wiley. p. 194. ISBN 978-1-118-62179-0.
  5. ^ "RFG Investments Ltd - Company Profile - Endole". suite.endole.co.uk. Retrieved 26 August 2020.
  6. ^ Jackson, Zane (9 October 2010). "Big Dad's Pies founder: I'm broke". The Queensland Times. Retrieved 25 October 2025.
  7. ^ a b "Esquires Coffee Houses NZ Franchise Sale Completed". Franchise New Zealand. 2011. Archived from the original on 10 February 2013. Retrieved 24 October 2025.
  8. ^ "Crust sold". Inside Retail Australia. 23 August 2012. Retrieved 24 October 2025.
  9. ^ a b Stowe, Sarah (1 November 2015). "RFG to snap up Cafe2U and La Porchetta". Franchise Business. Retrieved 24 October 2025.
  10. ^ Cameron Houston, Chris Vedelago (27 September 2017). "Pizza chain La Porchetta's thin crust of respectability hides a darker truth". The Age. Retrieved 24 October 2025.
  11. ^ Han, Esther (24 October 2014). "Retail Food Group acquires Gloria Jean's to create monster coffee company". The Sydney Morning Herald. Retrieved 19 October 2025.
  12. ^ Ignacio, Celene (30 November 2023). "Retail Food Group to acquire Beefy's Pies for $10 million". Inside Retail Australia. Retrieved 19 October 2025.
  13. ^ a b Stowe, Sarah (4 November 2024). "Retail Food Group buys Cibo Espresso". Franchise Executives. Retrieved 19 October 2025.
  14. ^ "Firehouse Subs to launch in Australia". QSR Media Australia. 19 February 2025. Retrieved 19 October 2025.
  15. ^ a b Norris, Glen (11 February 2025). "RFG to axe Michel's cafe brand after class action settled". The Australian. Retrieved 17 June 2025.
  16. ^ "Beefy's". www.beefys.com.au. Retrieved 22 February 2025.
  17. ^ "Crust Pizza - Order Online - Crust.com.au". www.crust.com.au. Retrieved 22 February 2025.
  18. ^ Bomkamp, Samantha (25 August 2017). "Gloria Jean's, coffee shop born in Chicago, set to expand its reach". Chicago Tribune. Retrieved 27 November 2017.
  19. ^ "Di Bella Coffee". shop.dibellacoffee.com. Retrieved 22 February 2025.
  20. ^ "Rack 'em Bones BBQ Ribs". rackembonesbbqribs.com.au. Retrieved 22 February 2025.
  21. ^ Cassidy, Tara (29 September 2017). "REVEALED: 15 new businesses coming to Mackay". Mackay Daily Mercury. Retrieved 27 November 2017.
  22. ^ Hospitality Foodservice. P. Isaacson Publications. 2008. p. 60. Retrieved 6 November 2017.
  23. ^ Hospitality Foodservice. P. Isaacson Publications. 2010. p. 210. Retrieved 6 November 2017.
  24. ^ Ferguson, Adele (9 December 2017). "Cup of sorrow: the brutal reality of Australia's franchise king". Sydney Morning Herald. Retrieved 4 November 2019.
  25. ^ Sibthorpe, Clare (23 December 2022). "Retail Food Group to pay $10m in repayments and debt erasing to Michel's Patisserie, Gloria Jeans". News.com.au. Nationwide News. Retrieved 6 August 2023.
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