Acquire BPO
Acquire Intelligence
 | |
| Company type | Private |
|---|---|
| Industry | Business process outsourcing Call Center |
| Founded | 2005 |
| Headquarters | , |
Key people |
|
| Revenue | USD 1.48 billion |
Number of employees | 9,500 |
| Website | acquire |
| Footnotes / references [1][2][3][4][5] | |
Acquire Intelligence (formerly Acquire BPO) is a business transformation company that provides global business process outsourcing (BPO) and AI consulting services. Its approach is based on the “Automate, Eliminate, Reallocate” framework, which combines process improvement, automation, and outsourcing strategies.[6][7]
History
[edit]Formation
[edit] | This article needs additional citations for verification. (December 2024) |
Registered initially as Acquire Asia Pacific, the business was founded by two entrepreneurs with a background in contact centre outsourcing, Max Tennant and Jonathan (Jono) Smith. Jono had been living in the Philippines for several years, setting up contact centres for US companies. Together they identified the opportunity for Australian companies to operate from the Philippines, a new concept in the Australian market.
Acquire was initially focused on providing consulting services to Australian companies to help them navigate the complexities of outsourcing to the Philippines and provide knowledgeable consultants on the ground to ensure that work was delivered to a high standard. Acquire's first customer was APPT, an Australian Telco, followed by several other brands like Ingram Micro, AEGON Insurance, St George and Dodo, a budget ISP.
In September 2006 Max and Jono partnered with Larry Kestelman, the owner of Dodo to provide full-service outsourcing initially to Dodo, with a plan to expand to other customers after. Max and Jono later sold their interests in Acquire 25 October 2007, but are recognised by the industry as setting the foundation of what the company is today.
Expansion
[edit]In 2013 the company moved their headquarters to Melbourne, Australia.
In 2015, Acquire BPO expanded internationally by opening a new site in Dallas, Texas, United States.[8] In 2016, Acquire BPO inaugurated its newest delivery center in the Dominican Republic.[9]
In July 2020, Acquire BPO acquired The Smart Group Australia, expanding its portfolio to include onshore, offshore, and work-from-home services.[10][11]
In December 2023, Acquire BPO opened its newest US headquarters at 3660 Regent Boulevard, Irving, Texas, to enhance collaboration with clients and support nearshore services.[12] The new site allows for enhanced collaboration with clients and complements Acquire's existing offshore and nearshore offerings, providing clients with a versatile mix of services to achieve optimal results.
Rebrand to Acquire Intelligence
In January 2025, the company rebranded from Acquire BPO to Acquire Intelligence, reflecting its expanded focus on AI consulting and intelligent operations.[13] The rebrand reflects the company’s expanded focus on combining business process outsourcing with AI consulting, automation strategies, and intelligent operations to help clients improve performance and scalability.
Products and services
[edit]From offering contact centre and back office services, including data entry, HR administration, payment processing, accounting and bookkeeping, Acquire has expanded to establish an Automation and Intelligence line of business, Acquire.AI, specializing in Robotic Process Automation (RPA), chatbots, voice biometrics and speech analytics.[14]
References
[edit]
- ^ Scott Stavretis Executive Profile, Bloomberg, Retrieved 2017-01-19
- ^ Kathryn Marshall Executive Profile Bloomberg, Retrieved 2017-01-19
- ^ "CEI-RD". Center for Export and Investment - Dominican Republic. Archived from the original on 2017-02-02. Retrieved 2017-01-26.
- ^ Dana Andel Executive Profile, Bloomberg, Retrieved 2017-01-19
- ^ Acquire BPO aims to expand to 10,000 employees in the Philippines Archived 2016-08-25 at the Wayback Machine, Interaksyon, Retrieved 2017-01-19
- ^ "Acquire Intelligence Pty. Ltd, Australian Business Register". 2017.
- ^ "Automating business processes a no-brainer". Nine Entertainment / AFR. April 6, 2018.
- ^ "Acquire BPO's growth at full speed with more offshore and nearshore locations". IT & Business Process Association of the Philippines. 2015.
- ^ "Acquire inaugura operaciones en área call center El Caribe". Government of Dominican Republic. March 3, 2016.
- ^ "Ring, ring! Call centre heavyweight Acquire BPO bulks up". Australian Financial Review. Nine Entertainment / AFR. July 2, 2020.
- ^ Central, C.X. (July 3, 2020). "Acquire BPO announces new onshore acquisition". CX Central.
- ^ Staff (December 7, 2023). "Acquire BPO Celebrates Grand Opening of U.S. Headquarters in Irving, Texas". Irving Weekly.
- ^ "Acquire BPO rebrands as Acquire Intelligence". CX Central. January 2025.
- ^ "Automating business processes a no-brainer - Financial Review, 6/4/2018". todayspaper.smedia.com.au. Retrieved 2020-07-20.